Lemba Pottery Privacy Policy

This privacy policy will explain how Lemba Pottery uses the personal data we collect from you when you use our website.

Topics covered in this policy:

  • General Principles related to processing of personal data

  • What data we collect

  • How we collect your data

  • How we use your data

  • How we store your data

  • Secure payments

  • How we will contact you

  • Marketing

  • Your data protection rights

  • Cookies: What are cookies?

  • How we use cookies

  • The types of cookies we use

  • How to manage your cookies

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

 

General Principles related to processing of personal data

Your personal data will be:

  • processed lawfully, fairly and in a transparent manner;

  • collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;

  • adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

  • accurate and, where necessary, kept up to date; 

  • kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; 

  • processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

 

What data we collect

We collect personal identification information from our site visitors, such as email, name, IP addresses, billing details, phone number, etc.) We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, and product reviews. 

 

How we collect your data

You directly provide Lemba Pottery with most of the data we collect. We collect data and process data when you:

  1. Place an order or make a payment for any of our products or services (including classes).

  2. Voluntarily send us a message via our contact form or via email.

  3. Use or view our website via your browser’s cookies.

  4. Subscribe to our newsletter.

 

How we use your data

Lemba Pottery collects your data so that we can:

  1. Process your order and manage your account.

  2. Retain your shopping history

  3. Retain and evaluate information on your recent visits to our website and how you move around different sections

  4. Understand how people use our website and how we can improve it.  

  5. Email you with details about your purchases or provide assistance to our customers

  6. Email you with special offers or new releases in our online store, with your permission.

  7. Contact you regarding classes or demonstrations. 

  8. Prevent credit card fraud.

  9. Comply with any applicable GDPR laws and regulations


 

How we store your data

Lemba Pottery securely stores your data in our database and website. Our website is hosted on the Wix.com platform and Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Your personal information may be stored in data centres held by Wix in the United States of America, Ireland, South Korea, Taiwan and Israel. Wix.com Ltd. is based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents.


 

Secure payments

All direct payment gateways offered by Wix.com and used by Lemba Pottery adhere to the Payment Card Industry Data Security Standards (PCI DSS). This standard helps create a secure environment by increasing cardholder data, thus reducing credit card fraud. Wix.com regularly performs internal security audits to maintain its ISO/PCI security certifications. Click here to learn more. 

  • Wix's signup and login services are completed through a secure server (HTTPS/SSL). 

  • Wix uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from our servers.  

  • Wix.com is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.

 

How we will contact you

We may contact you about your purchases, to confirm orders and shipping details, to troubleshoot problems with your account, to resolve a dispute or shipping issue, to collect fees or monies owed, or to send updates about our work. For these purposes we may contact you via email, telephone, text message, and postal mail. You can request to opt out of future communication with us by sending your request via email to info@lembapottery.com

 

Marketing

From time to time Lemba Pottery would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Lemba Pottery from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

 

Your data protection rights

Lemba Pottery would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  1. The right to access – You have the right to request copies of your personal data. 

  2. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

  3. The right to have your data erased – You have the right to request that we erase your personal data, under certain conditions.

  4. The right to restrict processing – You have the right to request that Lemba Pottery restricts the processing of your personal data, under certain conditions.

  5. The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions.

  6. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please send your request via email to: info@lembapottery.com

 

Cookies

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How we use cookies

We use cookies in a range of ways to improve your experience on our website, including:

  1. Keeping you signed in

  2. Understanding how you use our website

 

The types of cookies we use

These are the two types of cookies that our website uses:

  1. Functionality – Our website uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what location you are in. A mix of first-party and third-party cookies are used.

  2. Advertising – We may use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. This data may be used to personalize communication and for advertising purposes. We will not share this information with third parties. 

 

How to manage your cookies

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

Lemba Pottery keeps its privacy policy under regular review and places any updates on this web page.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect and how we use it. 

 

This privacy policy was last updated on 18 May 2020.

How to contact us

If you have any questions about Lemba Pottery’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, such as accessing, correcting, amending or deleting any personal information we have about you, please do not hesitate to contact us via email at: info@lembapottery.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Office of the Commissioner for Personal Data Protection for Cyprus:

Email: commissionerdataprotection.gov.cy

©2020 by Lemba Pottery